Let’s connect at CCW Las Vegas June 22–25

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Customer Service Outsourcing

Access highly engaged customer service talent to deliver seamless experiences throughout the customer journey, across languages and channels. With our global delivery centers and proven ability to source and train agents, your brand can achieve better customer outcomes without breaking the bank.

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  • Drive success through engagement

Get better outcomes from empathetic team members who take the time to understand and extend your culture. Our highly-engaged agents are trusted in the moments that matter.

  • Elevate customer loyalty and retention

Lift your most important customer service metrics by providing intuitive support that keeps your customers satisfied and strengthens their connection to your brand.

  • Leave no customer behind

Be there for your customers across languages, time zones and channels, ensuring every customer receives timely assistance no matter where or how they reach out.

Elevate your customer service operations with talent and AI-tooling

Access a global network of highly-trained customer service professionals ready to represent your brand and uphold your standards. Our teams deliver exceptional experiences across all channels, fueled by world-class engagement and proven agent-facing technologies.

  • Global talent, local touch

Make your customers feel heard with our multilingual talent. With our help, you can serve your customers in over 50 languages and across time zones, ensuring culturally-aligned support worldwide.

  • Seamless omnichannel support

Deliver effortless customer experiences at every touchpoint. Bolster your operations with consistent support across voice, email and text, chat, social media, web and self-serve bots, and video.

  • Scale flexibly

Adapt to changing demands with our agile workforce, proven onboarding processes and smart training tools. Manage seasonal spikes, market fluctuations and long-term growth without headaches.

  • Optimize operational costs

Decrease costs without compromising service quality. Our outsourcing offering is a cost-effective approach to improving your operation with talent, transformational tech and continuous improvement.

  • AI-powered service excellence

Transform your operations with AI-enabled agents. Our teams use cutting-edge AI tools to reduce handle times while maintaining quality, setting new benchmarks in customer service.

  • Versatile, premium expertise

Our expert teams deliver exceptional customer experiences for a range of business needs — from traditional customer care to specialized technical support, sales and premium solutions.

Access capable, global talent

  • 83K

Team members worldwide

  • 70+

Delivery centers

  • 35+

Countries

It is fortunate to be able to partner with a team so dedicated to the program. The relationship the leaders and I have built has helped us overcome difficulties and continue to provide the best support possible for our customers. Our partners are exceptional, dependable and highly dedicated to our business. Leadership is approachable, amicable, and takes our concerns seriously.

U.S.-Based Web Services Company

Become the next success story

  • Bringing efficiency to a leading food delivery platform's overwhelmed contact center

See the results our global, disruptive client achieved after they transitioned to Contact Center Outsourcing Solutions from TELUS Digital.

  • 12%Reduction in average handle time (AHT)

  • Helping a global media and technology company deliver secure, efficient customer experience at scale

See how an enduring partnership with TELUS Digital enables the delivery of innovative customer support solutions.

  • 10Year partnership (and counting)

  • Elevating the customer experience for a leading cryptocurrency platform

Discover how TELUS Digital transformed customer support for a leading cryptocurrency platform, scaling the program within weeks while achieving high customer satisfaction scores.

  • 600Team member ramp in 12 weeks

AWARDS & RECOGNITION

Customer service excellence

We’ve been named to the IAOP Global Outsourcing 100® list for ten straight years, and a winner of the Excellence in Customer Service award from Business Intelligence Group for the last five.

Guide

Next-generation KPIs: Redefining customer experience measurement

Customer experience (CX) is evolving — and your measurement strategy should too. Discover how next-generation KPIs can offer deeper insight into CX performance, from customer effort and journey satisfaction to agent engagement and digital maturity.

Outsource your customer service for satisfaction at scale

Speak with an expert about cost-effective solutions for customer service delivery.