# Fuel iX™ Copilots ### Award-winning, no-code agentic AI Work smarter with custom AI agents that are easy to build, share and manage. - 50k+ users - 3.8 hours weekly time saved per employee - 18k+ custom copilots in use ## Make AI work for everyone, not just experts Fuel iX Copilots decentralizes innovation without compromising security, safety or centralized governance. Anyone can intuitively build secure AI agents and RAG systems without technical expertise, empowering employees to solve challenges and accelerate workflows without typical bottlenecks or risk. ### Launch custom AI in minutes Enable any employee to create personalized AI agents independently, within the bounds of your organization’s governance and security policies. Scale your digital workforce instantly using intuitive, no-code tools that are safe. ### Work with your data, your way Connect your Copilots to your proprietary RAG knowledge bases for high-accuracy results. Tailor every interaction to your specific industry domain and organizational needs. ### Centralized control for AI applications Implement role-based access control (RBAC) and create custom guardrails through a central control pane. An analytics dashboard provides insights into usage patterns, enabling you to optimize user management. ## Build, deploy and govern custom AI agents With Fuel iX Copilots, teams work smarter, think bigger and are more fulfilled in their day-to-day productivity. - No-code custom agent builder Empower front-line employees to build and personalize their own AI assistants in minutes. No IT support or technical expertise required to create role-specific tools that automate routine workflows. - Drag-and-drop RAG & knowledge integration Securely upload documents to create a targeted knowledge base. Using RAG, your copilots provide accurate, context-aware answers based solely on your organization’s proprietary data. - Multi-model flexibility & neutrality Access a library of 50+ leading LLMs from providers like OpenAI, Google and Anthropic. Avoid vendor lock-in by switching models at any time so you always have the best technology for your workflows. - Enterprise privacy & security Deploy copilots on the world’s first GenAI platform to achieve ISO "Privacy by Design" certification. Data is encrypted and stays within your sovereignty boundaries, including Canada-only options. - Centralized governance & administration Manage all AI activity through a single, secure control plane. Set granular user permissions, monitor model usage, and implement consistent safety guardrails across the entire organization. - Role-based analytics & performance Gain actionable insights into how your team uses AI through a comprehensive dashboard. Track productivity gains, identify high-impact use cases and measure ROI across every custom copilot. ## Award-winning GenAI TELUS Digital’s Fuel iX Copilots wins "Chatbot Platform of the Year" from the 2025 AI Breakthrough Awards. ## Frequently asked questions - **How do enterprises give employees access to AI without losing governance and control?** The key is separating what employees can do from what they can access. A centralized governance layer sets the boundaries within which employees can build and use AI freely through role-based access controls that determine who can access which models and data, custom guardrails that define what the AI can and cannot do, and a central dashboard that gives administrators visibility into usage across the organization. Fuel iX Copilots is built around this model, allowing any employee to create and use custom AI agents within the bounds of policies set centrally by IT and security teams. - **What is the difference between an AI copilot and an AI agent?** An AI copilot is designed to assist a human in completing a task, surfacing information, generating content or code, or suggesting next steps while the human retains decision-making control. An AI agent is designed to act autonomously, executing multi-step tasks on behalf of a user without requiring input at each stage. In practice, the line between the two is blurring as copilot platforms add agentic capabilities. Fuel iX Copilots reflects this shift, supporting both assisted workflows where employees interact with AI directly and agentic workflows where the AI executes multi-step plans independently within defined guardrails. - **How do you build a custom AI assistant without technical expertise?** No-code AI builder tools allow anyone to create a custom AI assistant by defining its purpose, connecting it to relevant knowledge sources and setting the boundaries for how it should respond — without writing a single line of code. The key components are a natural language interface for configuring the assistant's behavior, drag-and-drop knowledge base integration so the assistant weighs your organization's actual data over its general training data and guardrails that keep responses within your defined scope. Fuel iX Copilots is built around this model, with over 18,000 custom copilots currently in use across organizations, built and deployed by employees without technical backgrounds. - **How do AI copilots connect to an organization's internal knowledge base?** AI copilots connect to internal knowledge through retrieval-augmented generation (RAG), a technique that allows the AI to search and retrieve relevant information from your organization's documents, databases and content at the moment a question is asked, rather than relying solely on its general training data. The practical result is an assistant that answers questions using your actual policies, product documentation and institutional knowledge, with responses that reflect your organization's specific context rather than generic information.