Content Moderation Solutions

Protect the safety and well-being of your user communities to maintain trust and keep your brand strong.

Protect your brand

Effectively manage your online reputation and remove inappropriate content or actions that go against healthy community guidelines.

Boost your social media presence

Increase your user base and attract more customers through your social and ecommerce channels with community management best practices.

Keep users safe

Safeguard your online community with user risk scoring, background checks, watchlists and proactive safety notifications.

Don’t just moderate; elevate your online communities

Leverage our best-in-class capabilities to ensure your digital experiences are safe and welcoming for users.

  • Human-in-the-loop approach
    Better understand the context of content with resilient human agents in the workflow.

  • Award winning well-being programs
    Our extensive wellness programs ensure our digital first responders stay mentally, emotionally and physically healthy.

  • Localized compliance
    With 35+ countries of operation covering 50+ languages, our content moderation teams are ingrained in the local markets and cultures they are protecting.

  • Digital expertise
    Harness the power of our digital accelerators to safeguard the best experiences for your customers.

Explore our success stories

  • Strengthening a global social media giant’s brand reputation

Discover how TELUS Digital supports a global leader in short-form video content with moderation and ad review services.

  • 89% average content moderation accuracy score

  • Aligning content moderation operations to new legislation for a games client

Learn about TELUS Digital's work helping a successful games company maintain player safety on its social media channels with content moderation.

  • Protecting the player community for a global games platform

See how we helped a global games platform scale its content moderation operations amid a period of unprecedented growth.

  • 97% Average attendance rate for content moderators

Celebrating excellence

TELUS International (now TELUS Digital) was named a Leader in NelsonHall’s 2023 NEAT Assessment for Content Transformation Services.

Insights

  • What generative AI means for content moderation

  • Four ways content moderation can build trust for travel and hospitality brands

Learn more about our Content Moderation Solutions

Speak with a digital CX specialist today.