Keep your platform safe, scalable and trusted

See how our team can help protect your digital community.

Platform Integrity

Protect your digital platforms with a proactive, balanced approach. By combining AI and human expertise, we moderate content, review ads, secure accounts, manage communities and ensure regulatory compliance at scale.

  • Stay ahead of evolving digital threats

    Maintain confidence and control with adaptive AI and real-time threat intelligence that help you respond to new risks quickly and effectively.

  • Scale moderation with precision

    Handle growing volumes of user generated content across formats and languages with a human-in-the-loop approach that balances speed, accuracy and contextual understanding.

  • Reduce costs and risk exposure

    Improve operational efficiency through automation, workflow orchestration and actionable reporting.

End-to-end solutions that build trust in digital spaces

Backed by decades of experience, our global team helps you meet rising expectations for trust, safety and compliance. Our comprehensive solutions evolve with your platform, support responsible growth and help reinforce your reputation as a trusted digital destination.

  • Content Moderation Solutions

Transform your online spaces into safe, engaging communities with scalable content moderation tailored to your brand, audience and business needs. Our services include:

  • Text, image, audio and video moderation

    • User risk scoring and background checks
    • Content labelling and annotation
    • Proactive safety alerts and watchlists
    • Localized teams in 50+ languages
    • Social media community management
    • Reputation and compliance protection

  • Ad Review

Maintain a high-quality ad environment with fast, accurate review powered by AI and human insight. We assess ads for quality, compliance, cultural relevance and intent, to protect your users and brand. Our services include:

  • Text, image, audio and video ad moderation

    • Landing page review
    • Policy and regulatory compliance checks
    • Detection of misleading or harmful content
    • Brand safety and reputation protection
    • Cultural and contextual relevance
    • Fraudulent or scam ad detection

  • Account Security

Protect user accounts and support secure, seamless experiences by detecting unusual behavior, blocking unauthorized access and preventing fraud, without adding unnecessary friction to the user experience. Our services include:

  • Account takeover prevention

    • Suspicious activity monitoring
    • AI-powered threat detection
    • Fraud detection and prevention
    • User education and awareness
    • Regulatory compliance (e.g., GDPR, CCPA)

  • Child Protection

Create safer online experiences for children and teens by detecting harmful content, managing age-appropriate interactions and upholding platform policies that support child safety and digital well-being. Our services include:

  • Detection of CSAM and grooming behavior
    • Age verification
    • Support for parental controls or reporting tools
    • Collaboration with NGOs or law enforcement (if applicable)
    • Education resources for children and guardians

Dynamic adaptability and seamless scalability

  • 20+ years of experience
  • 35+ countries of operation
  • 50+ support languages

Case studies

  • Strengthening a global social media giant’s brand reputation

Discover how TELUS Digital supports a global leader in short-form video content with moderation and ad review services.

  • 89% average content moderation accuracy score

  • Aligning content moderation operations to new legislation for a games client

Learn about TELUS Digital's work helping a successful games company maintain player safety on its social media channels with content moderation.

  • Meeting the complex data annotation requirements of a unique non-profit organization

TELUS Digital completed a secure, in-facility annotation project for Thorn, a non-profit organization dedicated to protecting children.

  • 93% Annotation accuracy rate

Awards and recognition

TELUS Digital wins Inspiring Workplaces Award

The program celebrates organizations that foster a culture of purpose, trust and belonging, while empowering their team members to thrive.

  • TELUS Digital's strongest feature is unmistakably its approach to well-being. The well-being response is one of the most developed in the field and shows a clear understanding that support needs to go beyond benefits and into operating model, leadership behavior, prevention and governance.

Research & Reports

Safety in numbers: Trust and safety trends, 2025

Explore trust and safety trends for 2025 from a survey of 819 enterprise leaders. Gain insights on fraud detection, KYC, content moderation and ID verification.

Insights